Replies in the customer's dialect
Palestinian Arabic, English or Arabic in Latin letters, answered in kind.
ShihabAI
An AI agent for your restaurant that answers customers and takes the order
Shihab answers your restaurant's messages on WhatsApp, Messenger, Instagram and web chat, in the customer's own dialect. It handles menu, price and delivery questions, and carries the order from the first message to the cashier.
Start your free week Try it on your restaurant Message us on WhatsApp
Royal ChickenDemo
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مراحب يا هلا، معك تاج المساعد الذكي بالدجاج الملكي 🍗 شو حابب تطلب اليوم؟Hi and welcome! I'm Taj, Royal Chicken's AI assistant 🍗 What would you like today?
Powered by Shihab AI
Royal Chicken
Try how Shihab answers you
What Shihab actually does
Shihab answers your customers from your own restaurant data, and sees every order through.
Knows your menu and your prices
Items, add-ons, delivery and hours. Totals are computed, never guessed.
Takes the whole order
Works out the total, confirms the address, sends the order to the cashier.
Hands over to your team when it matters
A complaint or a hard question goes to a person, with the full chat.
Never closes, never falls behind
The same reply speed late at night, in the rush and over Eid.
Does not make things up
When it does not hold the fact, it says it will check and hands over.
Where it works
The same agent on every channel, with the same knowledge of your restaurant. Connecting a channel is one flow in the Shihab console: sign in with the Facebook account that manages the page, pick the page, done.
A plan for every size of restaurant
Every plan has every feature and no commission on orders: the plans differ only in their monthly credits, and one reply from Shihab to a customer is one credit. Every plan starts with a free week, and you can change plan or cancel any time.
A free week or 1,000 credits, whichever comes first, with every feature open during the trial
Basic
₪300per month
2,500 credits a month
For a restaurant starting out, or with a modest flow of messages.
Start your free week- WhatsApp, Messenger and Instagram
- Web chat and an online ordering page
- Voice calls (beta)
- Unlimited branches, a menu for each
- Arabic console, handover to your staff
- Gradual rollout on each channel
- Staff app with order notifications
- Smart setup from menu photos
Most popular
Pro
₪500per month
5,000 credits a month
For a busy restaurant with messages and orders all day.
Start your free week- WhatsApp, Messenger and Instagram
- Web chat and an online ordering page
- Voice calls (beta)
- Unlimited branches, a menu for each
- Arabic console, handover to your staff
- Gradual rollout on each channel
- Staff app with order notifications
- Smart setup from menu photos
Business
₪900per month
10,000 credits a month
For chains and high volume, with priority setup and support.
Start your free week- WhatsApp, Messenger and Instagram
- Web chat and an online ordering page
- Voice calls (beta)
- Unlimited branches, a menu for each
- Arabic console, handover to your staff
- Gradual rollout on each channel
- Staff app with order notifications
- Smart setup from menu photos
Need more credits? 1,000 for ₪150 · 3,000 for ₪400 · 10,000 for ₪1,200
One-off, valid for 12 months, used after your monthly credits.
We accept
Secure payments by Stripe Cancel or change plan any time
One credit is one reply from Shihab that reaches a real customer, on any channel, and a customer's voice note is answered and counted like a text. Voice calls use 5 credits a minute, counted by the second. Your customers' own messages, your staff's replies, your tests in the console and the copilot don't count. Monthly credits renew every billing month and don't roll over.
Questions about the plans? Message us on WhatsApp
Prices in shekels (ILS), plus tax only where the law requires it.
Common questions
Do I have to change my number or my page?
No. The same Facebook page and the same Instagram account. For WhatsApp there are two options: a new number, or the number already in your WhatsApp Business app, which keeps working on the phone.
What happens when Shihab does not know the answer?
It does not guess. It says it will check, and hands the conversation to a person with the full context, so the customer never repeats themselves.
Who sets the prices and the delivery fees?
You do. Prices, sizes, add-ons and the fee for each area come from your own data, and the total is computed in code. Shihab cannot discount or change a price.
Can I see the conversations and step in?
Yes. An Arabic and English console shows every conversation as it happens. You can take over at any point, pause the agent on one conversation or on a whole channel, and follow orders and their status.
Can I start with only a share of the messages?
Yes. You can send a percentage of conversations to Shihab and leave the rest with your staff exactly as they are, then raise the percentage as you get comfortable.
Which languages does it speak?
Colloquial Arabic, Palestinian and Levantine, is the primary one. It answers in English to customers who write English, and it understands Arabic typed in Latin letters.
Which plan is for me?
Every plan has every feature, so it comes down to how many messages you get. Each reply from Shihab to a customer uses one credit, and a typical order conversation takes a few replies, so Basic's 2,500 credits a month cover roughly 500 to 800 conversations. Pro has twice that and Business four times. You don't have to decide now: the trial shows you what you need, and you can change plan any time.
What is a credit, and what counts?
Each reply from Shihab that reaches a real customer on WhatsApp, Messenger, Instagram, web chat or the ordering page uses one credit, and a reply to a customer's voice note counts like any other. Voice calls use 5 credits a minute, counted by the second. Not counted: your customers' own messages, your staff's replies, your tests in the console and the copilot.
What happens when my credits run out?
Shihab stops replying, and conversations keep arriving in the console for your staff to answer as usual, so nothing is lost. Buy more credits, move up a plan or wait for the next month, and Shihab replies again. Before that, we alert you when you have used 80% of your credits and again at 90%.
Can I buy more credits?
Yes, from the console at any time while you are subscribed: 1,000 credits for ₪150, 3,000 for ₪400 or 10,000 for ₪1,200. A top-up is a one-off payment, stays valid for 12 months and is used only after the month's credits run out. Monthly credits renew every billing month, and what you don't use doesn't roll over.
How does the free trial work?
Sign up and start straight away. The trial runs for a week or 1,000 credits, whichever runs out first, with every feature open. You pay nothing during the trial.
Try it on your restaurant
We are onboarding new restaurants in Nablus, Ramallah and nearby cities. Send us the restaurant's name and the link to its page and we will come back to you.